Privacy Policy

What information does HiGlow Candles collect?

We will collect some information from you when you register on our website, subscribe to a newsletter or place an order. The information we ask for may include your name, mailing address, email address, phone number or credit card information. If you prefer not to share any information with us, you may use our site anonymously without placing an order, subscribing to a newsletter or registering on our website.

How do we use your information?

Any of the information we collect from you may be used to:

• • Personalize your experience.
• • Improve customer service.
• • Improve our website.
• • Send periodic emails, if necessary to complete your order or if requested by you.
• • Process transactions. The information you provide us for the purpose of processing transactions will never be sold, exchanged or transferred without your consent for any reason other than the express purpose of delivering the product or service you’ve ordered.

How do we protect your information?

We use a variety of security measures keep your personal information safe and secure when you place an order with HiGlow Candles.

When you supply sensitive/credit information to us, it is transmitted via Secure Socket Layer (SSL) technology, and then encrypted into our payment gateway provider’s database. Our secure payment gateway provider only allows database access to those with special rights who are required to keep the information confidential.

Use of Cookies

We do use cookies on the HiGlow Candles website. Cookies are small files that are transferred to your computer’s hard drive (if you so allow) through your Web browser. These files enable us to recognize your browser and capture certain information, such as shopping cart items and preferences. We then compile aggregate data about traffic and interaction so as to offer a better shopping experience in the future.

From time to time, we may also contract with third-party service providers to help us better understand our site visitors. These service providers do not have permission to collect any information on our behalf for any other purpose than to help us conduct and improve our business.

Do we disclose information to outside parties?

HiGlow Candles does not sell, trade, or transfer personally identifiable information to outside parties. This does not include the third parties we have trusted to assist us in operating our website and running our business, so long as those parties have agreed to keep this information confidential. We may also release your information when we believe release is necessary comply with the law, enforce our site policies, or protect our rights or the rights of others. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act

HiGlow Candles is in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). As such, we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

California Online Privacy Protection Act Compliance

We have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will never distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'Edit Profile' page.

Consent

By using our website, you agree to our privacy policy.

Questions?

HiGlow Candles

243 Dover C West Palm Beach, FL 33417

(877) 332-2455

info@higlowcandles.com