Terms and conditions of use

Testimonials

Lighten up any day

Who says you always need a special occasion to light some candles and use your favorite candle holders? You can create a cosy atmosphere at home anytime, any day of the week. With our wide range of scented and unscented candles and accessories, you’ll find all you need to dim the lights and turn on the atmosphere.

Information

YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS AND CONDITIONS. Please review these Terms and Conditions of Use. Your use of the website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use this Website.

THE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. We reserve the right to update or change these Terms and Conditions of Use at any time without notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you visit HIGLOWCANDLES.COM.

RETURN POLICY

DAMAGE IN SHIPMENT: Any product purchased on HIGLOWCANDLES.COM.received damaged must be reported within 2 business days after receipt of the item to be eligible for repair, replacement or reimbursement (when available) reasonably warranted by the situation by the shipping company. The shipping company is responsible for your item after it has been collected for shipment from H. G. CANDLES, Co. Please inspect your item immediately upon receipt; if shipment damage is suspected note the condition of the both the item and packing material. SAVE ALL PACKING MATERIALS for inspection by the courier. Contact customer support at (800) 782-2635 or send email to INFO@HIGLOWCANDLES.COM to report damage immediately.

RETURNS: GOODS MAY NOT BE RETURNED WITHOUT PRIOR APPROVAL FROM H. G. CANDLES Co. IN ORDER FOR MERCHANDISE TO BE RETURNED, IT MUST BE IN THE ORIGINAL CARTON UNOPENED. PRODUCT MUST BE LESS THAN 30 DAYS OLD FROM DATE OF INVOICE. SPECIAL ORDER MERCHANDISE MAY NOT BE RETURNED. RETURNED GOODS MUST BE SHIPPED TO H. G. CANDLES. AS DIRECTED, PREPAID AND INSURED AGAINST DAMAGE AND WILL BE CREDITED AT INVOICE LESS 15% RESTOCKING CHARGE. THE RESTOCKING CHARGE WILL BE WAIVED IF THE RETURNED PRODUCT IS EXCHANGED FOR A PRODUCT OF EQUAL OR GREATER VALUE.

ALL CARTONS RETURNED MUST BE MARKED WITH A RETURN AUTHORIZATION NUMBER ISSUED BY HI GLOW CANDLES MULTIPLE CARTONS MUST EACH BE MARKED WITH THE RETURN AUTHORIZATION NUMBER.