> Frequently asked questions


How fast will my order ship?

Most in-stock items will ship on the same day as long as they are ordered by 2 p.m. EST. In-stock items ordered after 2 p.m. EST will ship on the following business day.

Which carrier will deliver my order?

If you have chosen standard delivery, your order is most likely to be delivered by FedEx Ground, but we do reserve the right to use any shipping carrier at any time. You may also upgrade your shipping method at checkout.

Can I cancel my order?

Call us immediately at (xxx) xxx-xxxx if you'd like to cancel your order. We will make every effort to accommodate your request, but you must act quickly. Because we ship most orders same-day, there's a chance we may not be able to cancel in time. 

What if my items arrive damaged?

No worries. We will replace any damaged items free of charge. Simply give us a call at (xxx) xxx-xxxx to report the damage within 48 hours of receiving your package.

What countries do you ship to?

We ship all products throughout the United States. We also ship items made within the United States to Canada. Some of our products are not eligible for shipping to Canada.

What happens if I don't like the items I've ordered?

Our no-hassle return policy makes it easy for you to return any item at any time. See our return policy for more information.

What payment methods do you accept?

We accept all major forms of payment including American Express, Visa, Mastercard, PayPal and Discover.

Do you charge sales tax?

We do not charge sales tax on any order unless it is shipping to an address in NY.

Is my contact and payment information secure?

Yes, we use the strongest available encryption to protect your information. For more on this, please view our privacy policy.